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Help

HELP

Frequently asked questions when buying from

Kustom Bitz

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
How do I create an account?
I forgot my password.
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact Kustom Bitz via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact Kustom Bitz immediately via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then Kustom Bitz will ship to you, However please note that for all shipping outside of Australia there may need to be some adjustments in payments from product to product sometimes, however we must state that we do not want to make money on shipping, we just want it done properly so it gets to you. All we do is pass on the direct costs to you that we are quoted. Of course if you can do it better you can always organise your own pickup and we will have the items appropriately packed for the type of transport you have comming.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.  We have PayPal and direct credit card payments for Visa and Mastercard, your credit card details when you enter them are directly entered into a Commonwealth Bank Australia "commWeb" transaction portal. What this means for you is that your information is secured by the resources of Commonwealth Bank Australia. Kustom Bitz does not retain your credit card information and we cannot see your complete details when we access our CBA merchant facilities to see if your transaction has been approved. Kustom Bitz can only see that for a given order your money has been transferred to our account, the card type, the last three digits and your expiry date. We can see all attempts for payments [even failed ones] so if you are having difficulties send us an Email or phone us directly.  We can also send items COD via Australia Post [Australian Customers only] we will also accept a cheque or money order sent by mail or direct deposit into our bank account at any Commonwealth Bank of Australia branch.  We also accept cash pick up for local Melbourne based customers.  Please note that no product is shipped until full payment is made including shipping.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.  Note that if you do not select a shipping method your goods will not be sent.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
Kustom Bitz will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact Kustom Bitz via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact Kustom Bitz via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact Kustom Bitz via the "contact us" page.

 

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Kustom Bitz news

'67 Toyota Crown Ute - another air ride bagged project

by kustombitz on 01 Apr 2021
The Toyota Crown ute is progressing along, the body is fitting the modified original chassis and this is how it will look when it's dropped ... I think it has the right stance ... The framing you can see is holding the upper body together as the floor and lower sections are rusted away and have been cut out, then to be completely refabbed by us.  The frame allows us to lift the body on and off as we please during this stage.

1940 Ford Coupe chassis BBC 454 L80E 9" and air ride

by kustombitz on 01 Apr 2021
Kustom Bitz just completed a 35-41 chassis, stepped up at the rear and a reversed centre X member allow this chassis to sit 40mm off the deck. It runs a Rod Tech IFS, big block chevy and L80E auto, a 9 inch diff with floating hubs, all on modified original rails. Kustom Bitz has developed our own boxing plates that suit the original rails near on perfectly. Original Ford rails are curved from front to back there are no straight sections, so to get something that fits right we had to jig the chassis up and map them out.  This is what we do, when it just needs to be done right to make it a well engineered car.  This allowed us to make a nice transistion for a high step at the rear. We have designed in 6 inches of travel at the back, so this car can have a normal, almost stock ride height then dumped to the max when parked.

LS Engine swap and custom air bag IFS

by kustombitz on 19 Feb 2020
'67 Toyota Crown ute chassis build is going well. Got the LS engine and 6 speed manual box in place and we can use all the orginal serpentine pulleys, brackets etc. The narrow wheel track on the Toyota called for a tailored solution when it came to the front end.  These old Toyotas dont have service parts available any more so the front end had to be changed, so that made a brake upgrade alot easier too. We run R6 air bags from Air Ride sitting at a ride height of 6" for the air bag so got plenty of air volume in them for a good ride quality and a full length travel shock absorber so we get proper rebound tuning, along with a power steering rack.  So at the sill [belly of the car] we get a 5" ride hieght with a 4 inch drop, this thing will look great.

Double shear brackets - rear coil overs Hot Rod Chassis

by kustombitz on 30 May 2019
Recently in Victoria some engineers have called for the upper and lower mounts for the rear coil over shockers to be a double shear bracket.  The thoery is that the bolt has too much twisting force on it and it will break. Well thats why on Hot Rods we use a 5/8" grade 8 bolt in a single shear bracket application to over engineer it so it does not break. A typical OEM application uses a 1/2" bolt in a double shear bracket. However to please the engineer we have thought out a simple plate kit that can be welded in on the upper mounts as you see here to satisfy their requirements and should fit into most applications without too much effort or rework.  We have a lower mount bracket nutted out as well.

Diff bump stops custom made

by kustombitz on 08 Mar 2019
So many hot rod shops don't install proper bump stops.  In this instance we had to rebuild the shocker mounts on the diff as the rear end was bottoming out on the shocker travel becasue it had no properly designed bump stops in place. So the shock absorber mounting bracket was absorbing every bump when the suspension bottomed out, easy to see why both mounts broke. While we were repairing the diff I made a simple yet effective progressive bump stop that is held in place via the U bolts that hold the diff to the leaf springs. It turned out a very successful set up. This is yet another example how Kustom Bitz can sort out problems on your custom car or hot rod, its what we do.

Torana A9X custom made rear pan hard bar 9" Diff

by kustombitz on 08 Mar 2019
Back in the day Group C racing one of the tricks to get the Holden Torana to handle nice and be more predictable in corners was to fit a rear pan hard bar to give much better diff locating than the OEM triangulated 4 bars offered.  However the body, subframe and floor pan at the rear is no where near strong enoungh to concentrate the loads of pan hard bar in any one spot, so it has to be carefully planned and constructed, especially so in a street car like this that we cannot put a full roll cage in. You see in a race car I can place the roll cage in a position to pick up such loads placed on the pan hard bar brackets, but in this situaton we couldn't. The picture above is with the unit installed, keep in mind the car was just a shell so no weight was in it and the rear is sitting high. Once the full wieght of the car is on, it will sit fairly level.  It retains the original triangulated 4 bars however we run PU bushes in the bottom arms and ordinary rubber in the top arms. So the lower arms and pan hard bar do the locating and the top arms have some give so they don't bind with the pan hard bar.

Hot Rod 38 Plymouth custom panel fabrication

by kustombitz on 04 Dec 2018
We have put a lot of time and effort into this 38 Plymouth.  The whole rear lower panel and floor right through to under the seat has been completely hand fabricated and replaced.  The front and rear mud guards have been widened and the shape reworked for cleaner lines, the guard edge now follows the wheel's shape and shall feature a straight edge running board.to clean up those ugly Plymouth bits but still retain some typically Plymouth features like the swage lines. We have basically just fattened it up and made it more curvey.

Our first wheels up Launch in Vintage Gas drag racing

by kustombitz on 27 Aug 2018
First pass for the day in Q1 in Vintage Gas [V/Gas] and we did our first wheels up launch in "Angas" and later in the day ran our best time so far with this combo with an 8.80s for the 1/8th mile track with an ET of 79mph.  The venue was Sunset Dragway which is just outside Mildura in country VIC. It was a 20deg sunny spring day with little wind, an all but perfect day for this time of year.  Great facilities at this venue for grass roots racers like us and they really looked after all of us racers, so its well worth the trip we had a blast. As far as our little 105e Anglia Gasser goes there is still heaps in it yet when a few tech issues get sorted out, but totally stoked at the moment. woo whooo .....

Custom made fuel tanks

by kustombitz on 14 Aug 2018
Kustom Bitz has made a number of fuel tanks in mild steel and then we line them with KBS Coatings fuel tank liner which seals the inside off from rusting.  The beauty of mild steel is we can design it in such a way that it does not need strapps becasue it doesn't fatigue in a way like alloy or stainless steel with similar brackets.  It does not have to be perfectly square either, most of the tanks we have made are odd shapes to maximise the available space to gain maximum fuel capacity. The other advantage of mild steel is that in an accident it is less likely to split, even along the welds becuse we hand make them from cold rolled steel which will deform long before it splits and cracks. A custom tank is time consuming to do so if you can fit a cheap mass produced tank in your car then go for it, however if a technical outcome is what you are after then we can assist.

Swan Hill Dragway in country VIC

by kustombitz on 01 Jun 2018
Nostalgia drags were on last weekend at the newly constructed Swan Hill Dragway. The first big meeting had an enourmous turn out of cars, there was some serious race cars there representing all classes. What a venue this track is going to be as they complete the supporting facilites.  Australian Nostalgia Racers put on the event in conjustion with the local Swan Hill Drag club members and it was a credit to all who were involved, I can tell you it is well worth the drive up there ..... just go. We had our Shop drag car that runs in Vintage Gas class, of which we have named ANGAS which is short [obviously] for Anglia Gasser.  This is our test bed for experience in racing and tuning AussieSpeed Performance Parts  We run a 250 6 cyl Ford Crossflow engine with an AussieSpeed AS0216 4brl intake and a double pumper carby, big hyd cam, high comp pushing down through a 4 speed stick to a Hilux diff.  First time out for the new combo and still alot of sorting to do, so the times were down but the fun level was up and over the top. You can view the build of the car here facebook@angliagasser 

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